ICRM is the product of a 10 year working relationship with Insurance Brokers through our parent company TTS. 

TTS is a trusted partner for many organizations for strategy, design, implementation and support of their Microsoft Business Solutions. 

TTS is an established Microsoft partner with over 20 years experience of helping organizations leverage the power of Microsoft Business solutions and technologies through consulting and training practices. With our long-standing expertise in leveraging the Microsoft technology stack, we have an established history of customer success. Unlike others jumping on the 'AI Band Wagon'. This is not our first rodeo.

We come with the knowledge to empower organizations to unlock the full potential of artificial intelligence coupled with automation, working with customers to uncover the best use cases to harness technology in their organization, taking into consideration their specific organizational culture, business processes and data requirements.

Whether you're looking to optimize processes, enhance decision-making, or drive innovation, our comprehensive suite of additional 'value-add' services below will accelerate your digital transformation journey.

Strategy: Our team of experts understand the unique challenges organizations face in adopting the latest Microsoft technologies. We collaborate closely with you to develop a tailored strategy aligned with your business goals. By conducting thorough assessments, we identify opportunities to leverage AI, workflow and automation, and define a roadmap that maximizes your return on investment.

• Identify the best use cases in your business ripe for technology disruption
• Design a strategy to deploy an AI or tech project to get the best ROI and set a positive tone
• Devise a roadmap that considers where you want to go and our insight into what Microsoft have coming down the pipe.

Design: Designing effective solutions requires a deep understanding of your business processes and data landscape. We work closely with your teams to analyze your existing data estate, regardless of technology, and help you ready it for implementation. Our data experts provide data cleansing, transformation, and enrichment services to ensure your data is optimized for AI modeling.

• Help deploy an AI or Tech Solution MVP (Minimal Viable Product)
• Design a solution that fits with your existing business processes by performing discovery and gap analysis 
• Work with your organization to understand the implementation costs but also the ongoing cost of ownership

Implementation: Our team can work closely with your internal teams to implement and deploy best fit solutions that leverage the latest technologies, AI models and workflow automation, with seamless integration with your existing systems.

User Adoption and Training: As a tech training company, we can design and deliver a tailored skills uplift for all of your staff members and technical people, including:

• AI awareness workshops
• End user productivity
• Technical team awareness and skills transition
• Onsite and online workshops

Data Estate Analysis, Cleansing and Transformation: Transitioning from legacy data sources to harnessing the full potential of AI is crucial.

Our experienced team can assist you in moving your existing data sources to these advanced platforms, ensuring data integrity, security, and scalability.

By centralizing your data, you can take full advantage of AI technologies and unlock valuable insights hidden within your legacy systems.